A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including details of the A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It
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